Articles by Brian Sullivan



Flies vs. Bees

Editor’s Note: JHC readers may not work for medical products companies, but they have plenty of customers – administrators, all the people who use the…




Viral Attitude

Your customers might tolerate a business failure on your part. But an attitude failure? Forget it. Editor’s Note: JHC readers may not work for medical…


Customer Checkup

Keep your customers healthy by staying in touch Editor’s Note: JHC readers may not work for medical products companies, but they have plenty of customers…


Are You iCurious?

How your search for knowledge will give you the business edge My 3-year old daughter only recently discovered her Daddy’s iPhone. As she picked it…