September 9, 2026 – Cleveland Clinic and Luminai, an AI-native enterprise automation platform for health system operations, announced a partnership to co-develop and deploy AI automation across complex administrative workflows. The collaboration is designed to reduce manual administrative work, improve operational reliability, and allow clinical and operational staff to enhance patient care and experience. Cleveland Clinic will deploy Luminai to support high-impact use cases across the enterprise that involve unstructured data, multiple hand-offs, and complex and unique decision-making.
The collaboration’s first focus area is processing external referrals. Many referrals still arrive by fax, and sorting, prioritizing, and transcribing them into the EMR is typically done manually. Luminai’s AI system identifies which incoming documents are referrals, understands their clinical context, matches the patient/order type, and transcribes them into the EMR for follow-up. Automating this work can connect patients to the right care more quickly. Over time, the platform learns and incorporates organization-specific context, allowing subsequent use cases to be deployed more quickly.
While referral processing is the initial focus, the operational pattern it addresses — high volumes of unstructured documentation, multiple manual hand-offs, and time-sensitive decision-making — is common across many administrative functions in health systems. Cleveland Clinic and Luminai expect learnings from this initial deployment to inform how similar processes are approached elsewhere in the organization.
As part of the collaboration, Luminai’s forward-deployed engineering team works alongside Cleveland Clinic’s clinical and operational staff to adapt the automation workflows, rather than rolling out a standardized configuration. The approach is designed to shorten the time between initial deployment and measurable operational impact.