CVS Health launches new virtual primary care offering, expands access to mental health support 

January 25, 2023 – CVS Health launched new virtual care offerings focused on primary care and mental health services. 

CVS Health® Virtual Primary Care™ is a new virtual care offering that provides primary care, 24/7 on-demand care1 and scheduled mental health services. If in-person follow-up care is needed, a patient can seek care at any in-network provider, including MinuteClinic®. 

This program is now available to Aetna® commercial members nationwide enrolled in eligible fully-insured and self-insured health plans. Members can schedule a primary care visit within days with a provider they select and access 24/7 quick care for common illnesses and infections. Through this launch, CVS is also expanding virtual mental health services. Members ages 18 and up enrolled in CVS Health Virtual Primary Care will now have access to virtual mental health support nationwide, seven days a week, from clinicians, including licensed therapists and psychiatrists.  

CVS Health Virtual Primary Care has a dedicated practice of board-certified physicians and nurse practitioners who help deliver primary care services through physician-led care teams. These physician-led care teams can consult with CVS® pharmacists to better support patients. To deliver on-demand and mental health services, this dedicated practice is supplemented by MinuteClinic providers consisting of nurse practitioners and licensed clinical social workers (LCSW). In addition, members seeking mental health services will have the ability to consult with psychiatrists. 

Members can easily access their health information, including lab results and medications, on the CVS Health DashboardOpens in a new window and they can share their clinical data with other clinicians. The dashboard will also enable the care team to have a comprehensive view of care activity across different sites of care. 

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