| Publisher’s Letter Standing at the Crossroads Kedrick Adkins balances Trinity Health’s multipronged approach to healthcare Upper Midwest Consolidated Service Center From a handful of health systems to more than 30, UMCSC has found savings and success as advantages to its coalition RPCs Make No Small Plans RPCs demand value and service from their suppliers in return for market share Contracting Professional of the Year: Change agent Former auditor Michele Tarantino has a recipe for effecting change: Examine processes, communicate results, then let the stakeholders take it from there A Measure of Success For one hospital, diligent performance measurement and relationship enhancement adds up to a Malcom Baldrige award Taking the Plunge Medline to expand its presence in the physician market HIGPA column View from Washington Don’t be put off by a satisfied customer Sometimes contracting executives need to provide solutions for their internal customers even when those customers don’t think they have a problem Contracting News Observation Deck |