March 30, 2021 – Global Healthcare Exchange (GHX) (Louisville, CO) announced that its North American Customer Support team has achieved certification under the prestigious Service Capability & Performance (SCP) Standards from Service Strategies (San Diego, CA).
The SCP Standards quantify the effectiveness of customer service and support operations based upon a stringent set of performance factors that represent best practices in the industry.
GHX says it achieved certification after an extensive audit of its Louisville Service Operation.
SCP Standards are designed to improve the quality and effectiveness of technology service operations. SCP and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a framework for continuous improvement.
Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.
GHX joins the ranks of leading technology companies certified under the SCP Standards. Currently, more than two hundred service organizations around the world are using the SCP Standards to improve their business operations.