Gramercy Surgery Center selects Infinitus to improve patient experience 

May 17, 2023 – Infinitus Systems announced that Gramercy Surgery Center, the number one ambulatory surgery center in New York, has chosen Infinitus to automate tedious and time-consuming tasks of insurance verification and prior authorization across its care sites. With Infinitus, Gramercy aims to streamline its workflows, increase call coverage, and provide patients with a seamless experience. 

Gramercy Surgery Center has provided New York City with quality healthcare since 2006 and has grown to become one of the leading multispecialty centers in Manhattan and Queens. They have approximately 70 employees on staff and provide two state of the art surgical facilities to over 200 leading surgeons in the state. Since the pandemic, Gramercy patient case volume increased year-over-year by double digits and was difficult to support with their existing team. 

“Insurance verification is a critical step in the process, but it can be time-consuming and require human intervention, making scalability challenging” said Austin Cheng, Chief Executive Officer at Gramercy Surgery Center. Despite many payors having online portals, the information located in these systems can be outdated. As a result, Gramercy employees are forced to make calls to payors often sitting on hold for upwards of 30 to 45 minutes before speaking with an agent. 

Gramercy is a digital-first, customer-focused Ambulatory Surgery Center, which means they are constantly looking for ways to leverage technology to create a personalized experience for their surgeons and patients. As case volumes increased after COVID, focusing on the back-office operations to support incoming patients became a top priority. 

Before Infinitus, Gramercy relied on their short-staffed operations team to make phone calls to payors to verify health insurance information. Now, through its work with Infinitus, Gramercy will leverage artificial intelligence to call payors, ensuring patient benefits are verified well in advance of their surgery dates, giving time back to their team to focus on patient care. 

Infinitus offers a seamless solution for Ambulatory Surgery Centers through its AI Benefit Verification, Prior Authorization Status automation, and integration with the most widely used EMR for ASCs. When a patient schedules an appointment, the EMR automatically sends a request to Infinitus to verify the patient’s benefit information. Infinitus then kicks off a call to the appropriate Payor, collecting a vast array of data from an IVR or live agent including Plan Details, Network Status, Surgery Code Coverage, Coordination of Benefits, Authorization Requirements, and Prior Authorization Status. Once the data is collected and vetted, it is then sent back to the EMR and recorded on the corresponding patient record – no human intervention from Gramercy required. 

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