August 24, 2020 – Ortho Clinical Diagnostics (Raritan, NJ) announced that its Ortho Care holistic service and support program was ranked No. 1 in the diagnostics industry for a fifth straight year by IMV.
The rankings were published in IMV 2020 ServiceTrak reports and based upon opinions of laboratory professionals working in U.S. hospitals representing more than 3,000 systems.
In addition to retaining its top combined ranking, Ortho was ranked No. 1 for Overall Service Performance, Overall System Performance and Overall Customer Satisfaction in all three Service Trak industry reports: Integrated Systems, Immunoassay Analyzers and Chemistry Analyzers.
Ortho Care delivers “exceptional customer service through its highly skilled field service and remote support professionals who use innovative e-Connectivity technology to remotely monitor solutions in real-time to ensure they are running efficiently and proactively address service needs.”