Texas Health Expands Breeze Urgent Care Model

May 2023 – The Journal of Healthcare Contracting

Texas Health Resources continues to expand its Breeze Urgent Care concept with the latest news of a new opening in Cedar Hill, Texas. Breeze Urgent Care aims to give patients quick, convenient and affordable access to health services.

According to Jamie Harraid, Texas Health Vice President of Ambulatory Services, “Breeze Urgent Care centers will be embedded in shopping and business centers so patients can access health services easily and quickly.” The new urgent care business model is tailored to patients with an active lifestyle, allowing fast access to care every day of the year. Patients can expect to be “in and out within 30 minutes,” according to Texas Health.

Texas Health’s urgent care model allows for a nuanced patient experience throughout the entire healthcare visit. According to Harraid, “patients are greeted by a personal clinical concierge, and are also seen by a Texas Health nurse practitioner or physician assistant.” In this model, clinicians diagnose conditions, answer questions, and provide treatment options. The clinical concierge offers a personalized and compassionate patient experience, first guiding patients to their exam suite, offering hot tea, a blanket, or anything else needed for comfort. They are there for the entire appointment for support and to answer any questions.

Texas Health launched the Breeze Urgent Care model in 2020. There are currently 24 centers in North Texas, with new sites planned in Denton, Fort Worth, Arlington, Rockwall, Mansfield, and Richardson.

This redesigned urgent care system allows patients to get the care they need when they need it. The urgent care centers are open 8 a.m. to 8 p.m. to fit most busy schedules. The centers are additionally open seven days a week, 365 days of the year including holidays, recognizing that illness and injury can arise at any time.

Those seeking medical attention aged six months to seniors can receive care for a wide variety of common conditions and injuries including COVID-19, fevers, sprains and breaks, poison oak, UTIs, and more. Breeze Urgent care also provides additional services such as flu vaccinations, school and sports physicals, and X-ray imaging for injuries.

Texas Health’s Breeze Urgent Care centers accept most insurance plans. For those without insurance, they offer a flat rate price of $185, which covers the cost of most expenses included in a visit. Expenses covered include an exam evaluation with a medical provider, in-clinic lab testing, and if needed, digital X-rays, medication, and prescription medications on-site.

Breeze Urgent Care keeps many common prescriptions on-site in a self-service kiosk, allowing patients to leave with their medication in hand, without a visit to the pharmacy. Patients can also choose to get medical care from the comfort of their own home online through virtual health services. 

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