February 2011 Issue

Publisher’s Letter

Standing at the Crossroads
Kedrick Adkins balances Trinity Health’s multipronged approach to healthcare

Upper Midwest Consolidated Service Center
From a handful of health systems to more than 30, UMCSC has found savings and success as advantages to its coalition

RPCs Make No Small Plans
RPCs demand value and service from their suppliers in return for market share

Contracting Professional of the Year: Change agent
Former auditor Michele Tarantino has a recipe for effecting change: Examine processes, communicate results, then let the stakeholders take it from there

A Measure of Success
For one hospital, diligent performance measurement and relationship enhancement adds up to a Malcom Baldrige award

Taking the Plunge
Medline to expand its presence in the physician market

HIGPA column

View from Washington

Don’t be put off by a satisfied customer
Sometimes contracting executives need to provide solutions for their internal customers even when those customers don’t think they have a problem

Contracting News

Observation Deck

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