Nielsen: Internal Customer Service
One of the most successful business writers of our time recently wrote these words: “Some of the worst customer service can occur internally – within…
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IDN Summit News and Notes
ORLANDO, Fla.—Almost a thousand healthcare leaders gathered in Orlando for three days of learning, sharing best practices and networking at the Spring IDN Summit…
Jim Clemmer: Quit Working, Diminish Your Fears, and Open Up for Growth
The following is a management-related blog from Jim Clemmer. To read more of his blogs, click here When I moved down the street from a…
Yokl: Physician Alignment — No One Wants to be an Outlier
There has been a lot of talk recently in our healthcare publications about physician alignment or how we get our physicians to work with us…
In the Boardroom: Timing
When you negotiate, do you consider how the timing of your offers influences the negotiation? In order to position your offers to have the greatest…
Healthcare Supplier Provider Institute meeting to cover ACOs and their impact on the supply chain
Registration is open for the Healthcare Supplier/Provider Institute’s upcoming meeting for the healthcare supply chain, held April 25-26, 2011, at the Mandalay Bay Resort in…
In the Boardroom: Successful Negotiation Tips
The following is a tip from author and speaker Greg Williams on how important self confidence is in negotiating When negotiating, as in life,…
Supply Chain: Where Does Your Responsibility End?
Have you ever asked yourself this question, “Where does your responsibility end? Is it at the receiving dock, nursing floors or your operating room suite?…
JHC March Digital quotables
Quotables from JHC’s March digital issue. Click here to view JHC’s March digital issue. Among the content: Get inside the hospital when it comes to…
ACOs and Insurers
If you haven’t subscribed to MDSI’s newest digital publication, ACO Insights, then you’re missing out on regular news, opinion and analysis of one of the…