Daisy Aguallo

Daisy Aguallo

MS-HCA(c), director supply chain analytics, San Francisco Health Network (SFHN), SF Department of Public Health (SFDPH)

Please tell us about a key mentor or event in your life.

Daisy Aguallo: I met my first mentor when I was 21 years old. I can’t imagine being where I am today without her guidance and knowledge. She saw my potential and made sure that I didn’t overlook them either. She was extremely knowledgeable in Supply Chain. She took me under her wings and taught me what I needed to know for a successful career. Today we are great friends. In 2013, I met my second mentor. He is 14 years my junior. Initially, I wasn’t sure how to take the age gap but after hearing him speak and watching him work, the age gap was no longer a factor. He proved to be wiser beyond his years and he knew how to push me out of my comfort zone in order to be a better leader. I have learned to be the leader I am today because of him. While we don’t work together anymore, he remains an important part of my life. He has encouraged me to continue my education and when I need advice, he is the one I turn to.

What did you learn about yourself and/or your supply chain team amid the COVID-19 pandemic?

Aguallo: The COVID-19 pandemic has been a learning experience. I learned to be more patient and compassionate towards staff. We are all trying to do our best even when the perception may seem otherwise. Every day we are faced with difficult decisions to make. Those decisions, at times magnified with a pandemic can create a stressful environment. What I learned from my team is that they are the unsung heroes. They come to work with resilience, they work hard, and rarely complain. They keep the patients always front and center. I have an incredible team and for that I am grateful.

What are key characteristics that a supply chain leader of the future will need to be successful? 

Aguallo: COVID-19 has defined the need for strong data analytics. Having the right data to calculate daily burn rate, and forecasting, is key for a solid Inventory Management system. Additionally, a Supply Chain leader should lead with compassion and respect, be nimble in their approach, but assertively make business decisions to improve day-to-day operation. Supply Chain generates an incredible amount of waste, understanding lean methodology is key to the reduction of waste and to achieve maximum success in standardization, cost savings and streamlining of work.